Premium Technical Support Fees

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Level 10 $

  • Free re-installation once a month
  • Operating system update support
  • Server Restart
  • 6 hours ticket turn (09: 00-18: 00)

Level 210 $

  • Weekly server control
  • Free reinstallation
  • Operating system update support
  • Backup area (monthly)
  • Server Restart
  • Panel optimization operations
  • 3 hours ticket return (09: 00-18: 00)

Level 330 $

  • Daily server control
  • Free reinstallation
  • Troubleshooting System Network Problems
  • Backup and restore
  • Tracking database and mail problems
  • IPv4 / IPv6 identification, modification and routing
  • Defining rDNS records
  • Operating system update support
  • Backup area (last 5 days)
  • Server Restart
  • SSL supply and installation
  • 3 hours ticket turn (09: 00-19: 00)

Level 450 $

  • Ping Monitoring
  • (Service Monitoring (http, smtp, mysql)
  • Free reinstallation
  • Troubleshooting System Network Problems
  • Backup and restore
  • IPv4 / IPv6 identification, modification and routing
  • Defining rDNS records
  • Failover IP support
  • Operating system update support
  • Virtualization and vm installation
  • Backup area (20 days)
  • Server Restart
  • SSL supply and installation
  • 30min ticket return (09: 00-22: 00)

Technical support services are provided monthly. Your service will be suspended by the end of the month if no payment is made. The number of services provided may vary between the number of staff and active working hours. Please contact us to purchase the service. If you do not have an active service (hosting, vps, vds, dedicated server), you cannot purchase Technical Support. Level 3 and 4 in the SSL supply of a paid product to be purchased and the establishment of Rapid SSL. Upon request, the SSL certificate fee is 18 USD per year and the fee is billed separately from the technical support service.

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